Khipu cut payment confirmation wait time by 70% and strengthened fraud detection by tracking every transaction in real time with Mixpanel and Bildung Data.
The company
Khipu is a Chilean online payment platform that lets users make bank transfers and pay on e-commerce sites quickly and securely. Focused on reducing friction and delivering a seamless payment experience, Khipu needed a sophisticated analytics solution to keep pace with its growing user base and an evolving threat landscape.
The challenge
Khipu struggled to monitor payment statuses in real time. Their internal system and data warehouse couldn't deliver insights fast enough to react to drops in conversion rates or suspicious activity. Delays in obtaining the final status of each transaction also limited their ability to respond when issues arose.
We needed information at our fingertips. Our previous setup just wasn't delivering data quickly enough. — Enrique Wood, Software Engineer at Khipu
Without a centralized, easily accessible view of the transaction lifecycle, Khipu couldn't effectively detect fraud patterns or intervene quickly when conversion dropped.
The solution
Khipu turned to Mixpanel for a more robust, intuitive way to track payments in real time and spot anomalies faster. In an innovative twist, they used the internal transaction ID as the Distinct ID, treating each payment as if it were a unique user. This approach gave the team immediate visibility into how and where transactions might stall, enabling them to pinpoint and remove bottlenecks.
Bildung Data led the implementation and shaped the tracking strategy with Khipu's team, helping them define the key events along the payment journey, configure Mixpanel to surface suspicious patterns, and build the dashboards that now drive operational decisions.
In one specific case, when users encountered erratic behavior while integrating with a particular bank's webpage, Mixpanel's detailed event tracking revealed a script implementation issue on the bank's side — an obstacle Khipu resolved promptly. By transforming every transaction into a fully traceable flow, Khipu significantly cut the time needed to monitor payment statuses and unlocked real-time response capabilities.
I would recommend Mixpanel for its ease of use, speed of data retrieval, and ability to perform complex analysis. The speed of access to information is essential for real-time decision-making, and Mixpanel allows us to obtain that information quickly and easily. — Enrique Wood, Software Engineer at Khipu
Results
The Mixpanel rollout delivered immediate, tangible benefits to Khipu's payment monitoring and fraud prevention. The team cut the time required to confirm each transaction's final status by 70%, gaining a real-time reactive capacity that lets them intervene the moment a conversion drop or suspicious pattern emerges.
Detailed, bank-by-bank analysis has become a key tool for spotting suspicious trends and acting before problems escalate. Today, Mixpanel is the go-to platform for Khipu's operational decisions, ensuring consistent, data-driven strategies.
